TQM Links
There are hundreds of  excellent Total Quality Management (TQM) related pages in WWW world.

A selection of the best TQM related sites were grouped in the following categories  TQM, ISO, Magazines and Universities and are precented in sub-sections.

Site Contents

What is Quality?
Quality the ability to satisfy, or even exceed, the needs and expectations of the customers.

What is TQM?
TQM is a management approach to long-term success through customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in. TQM benefits all organization members and society. The  methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and J. M. Juran.

W. Edwards Deming

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